Condition of Warranty -

The warranty coverage for Products will be valid only if the following are availed & followed:

• All Free Services as per the given schedule.
• All Paid Services as per the given schedule.
• Maintaining the service record given in the Owner’s Manual duly signed by SMIPL authorized dealer for each of Free and Paid services availed.

The claim for exchange (or) repair of parts shall be considered only when:

• Customer ensures that immediately upon the discovery of the defect he approaches the nearest SMIPL authorized dealer with the affected Scooter. The expenses if any for bringing the affected Scooter to SMIPL authorized dealer has to be borne by customer only.
• Customer produces the Owner’s Manual in original, to enable SMIPL authorized dealer to verify ownership & service record.

Warranty claims in respect of proprietary items like Tyres, Tubes, Battery and Sparkplug are warranted by their respective manufacturers and shall be claimed on them directly by the customer as per their warranty terms and SMIPL shall not be liable in any manner to replace them. However SMIPL authorized dealer will give full assistance in taking up the claims with respective manufacturers.

However SMIPL authorized dealer will give full assistance in taking up the claims with respective manufacturers.

Warranty Claims in respect of shock absorbers (front & rear), Speedometers etc though claimed through SMIPL are subject to the acceptance of the respective manufacturers.

SMIPL reserves the right to carry out the replacement of the defective part with the same part manufactured by another vendor, which is also used by SMIPL.

Warranty Claims will only be handled through SMIPL authorized dealers & will not be entertained directly by SMIPL at all.

SMIPL undertake no liability in the matter of consequential loss or damage caused due to the failure of parts. Delay, if any, for carrying out the repairs at SMIPL authorized dealer, shall not be a ground for extending the warranty period, nor shall it give any right to the customer for claiming any compensation for damages.

Limitation of Warranty -

Warranty is not applicable to :

• Normal maintenance operations such as Engine Tune-up, De-Carbonizing, Injector cleaning, Wheels, Brakes and Clutch adjustments as well as any other normal adjustments.
• Normal service wear and tear items (i.e.) Brake Shoes, Brake pads, Shims / Fasteners, Clutch shoe, Race Bearing kit, Gaskets, Rubber Parts (or) Plastic components, Wheel Rims (in case of misaligned or bent), Element Air Cleaner, Oil Filter and Electrical items like Bulb.
• If recommended Engine Oil/lubricants are not used or if they are not replaced at the recommended interval.
• Use of non-genuine parts (or) accessories not approved by SMIPL which affects the performance and reliability of the scooter.
• Premature wear of Engine parts such as Cylinder, Piston, Valves, and Bearings due to adulteration of petrol/fuel.
• If any of the free or paid service is not done as per schedule, the warranty tends to stand void
• Parts of the vehicle have been subjected to misuse, accident, and negligent treatment, use of bad quality parts which are not manufactured (or) not recommended for use by SMIPL on their Scooters.
• Parts of the Scooter getting rusted or their plating or painting coming off due to atmospheric condition like Sea Breeze and Industrial Pollutions.
• Scooter used for any Competition (i.e.) Rallies (or) Races, if it is used for any commercial purposes like Hiring etc. SMIPL undertakes no liability in the matter of any consequential loss (or) damage caused due to failure of the parts.
• Parts repaired (or) replaced under this warranty are warranted only for the original warranty period of Suzuki Scooters.
• Consumables like Engine Oil, TFF Oil, Grease, used for the warranty repair are not covered under the application of the warranty.
• The company is not liable for any delay in servicing due to reasons beyond the control of the company or any of SMIPL authorized Dealer.

SMIPL reserve the right to make any changes in the design or to add any improvement (s) on the scooter at any time without incurring any obligation to make the same on the scooter previously supplied or sold/manufactured. Also the conditions of this warranty are subjects to alterations without any notice. This warranty is the entire written warranty given by SMIPL for your Scooter, and no employee, SMIPL authorized dealer (or) other person is authorized to extend or enlarge the terms of warranty.

Decision regarding warranty settlement shall be taken by SMIPL and shall be final and binding on all concerned.

• Any Suzuki two-wheeler manufactured by SMIL on which all free & paid services as given in the owner's manual have not been carried out.
• Normal maintenance service required including without limitation oil and fluid changes, headlight alignment, fastener re-tightening, wheel balancing, wheel alignment, carburettor adjustments, ignition timing and valve clearance or such other adjustments.
• Normal wear and tear components that is, Bulbs, Fasteners / Shims / Washers, Oil Seal, Rubbers/Plastic or Glass Components, Gaskets, Rubber tubes & hoses, Spark Plug, All burnt & tampered parts, Oil filter, Air filter, Tire, Tube, Brake Shoe/Pad, Brake Drum, Seat, Locks, Luggage Box, Winker Bulbs, Head light & Tail light Assy., Battery, Tools, Labels & Emblems, Inner Box & Sari step.
• All those parts, which are not mentioned in the Parts Covered List.
• If recommended Engine Oil / Lubricants are not used or if they are not replaced at the recommended interval.
• Parts of the vehicle that have been subjected to Misuse, Accident, Negligence.
• Treatment or which have been used in conjunction with parts and equipment not manufactured or recommended for use by SMIL.

• Parts of the vehicle that have been altered or modified or replaced in unauthorized manner, and which in the sole judgment of SMIL affects its performance and reliability.
• Premature wear of Engine parts such as cylinder, piston, valves, and bearings due to adulteration of petrol / fuel.
• The vehicle that has not been serviced by SMIL Dealer / Service Centre as per the service schedule or which have not been operated or maintained in accordance with instructions mentioned in the owner’s manual.
• The vehicles used for a competition or race and/or for attempting to set up any kind of record.
• Any natural wear and tear including without limitation ageing etc.
• Insignificant defects, which do not affect the functions of the two-wheeler including without limitations, sound vibration and fluid seepage.
• Any two-wheeler on which parts or accessories not approved by the SMIL has been used.
• Any repair or replacement required as a result of accident or collision damage.
• Warranty shall cease to operate in case of an accident on parts affected by the accident.

Service Requirement

In order to maintain the validity of Extended Warranty, the Two-Wheeler must be serviced by SMIL Dealer/ Service Centre in accordance with the manufacturer's recommendations.

Please Note:

• The interval from the purchase date to the first service and the intervals between services thereafter, must not exceed the stipulated mileage or time by more than 250 kms. or 15 days whichever is earlier. This time allowance is to assist the Two-Wheeler owner to ensure that the services are completed at the correct intervals. If any circumstances prevent the service being carried out at the correct time, Dealer must be informed immediately by recorded delivery.
• Failure to maintain and prove that the above service Schedule has been complied with will invalidate Extended Warranty.

Note: The only proof that servicing has been carried out will be, the fully detailed service invoice[s] indicating service date[s] and mileage[s]. For your own protection you should retain these documents for inspection in the event of a claim.

Customer Responsibility

• Take the two-wheeler to nearest SMIL Dealer / Service Center and give the workshop manager extended warranty booklet and confirmation that the service is up-to-date.
• The authority to dismantle any component[s] must be given by the customer to the repairer.
• The vehicle should have been maintained as per the manufacturer recommended Service schedule.

Terms and conditions

• Extended Warranty does not apply to Two-Wheelers used for hire/taxi/rally/campaign or used for any kind of timed competition or race.
• Extended Warranty Plan has no surrender value, no refund of cost is available, and it cannot be cancelled.
• Two wheelers owned, temporarily or otherwise by a business formed for the purpose of selling or servicing two wheelers are excluded from this program.
• Services must be completed at the correct time/s and mileage/s. Customer must retain all the service invoices and relevant receipts.
• Failure to service the Two-Wheeler in accordance with the manufacturer's recommended service schedule will render the Extended Warranty invalid.
• The mileage quoted in no way guarantees the true distance covered by the Two-Wheeler, and is indicated only as a guide to when servicing is due.
• Failure to maintain the odometer, mileage recorder in working order or disconnecting it or tampering with it will invalidate Extended Warranty.
• No liability will be accepted for damage caused by neglect, corrosion, Intrusion of foreign or deleterious matter, lack of servicing, overheating, freezing or abuse by the continued use of the Two-Wheeler after a fault has become evident or for consequential loss on the failure of parts not covered under Extended Warranty.

We are happy to announce the introduction of Road-side Assistance (RSA) program for our valuable Suzuki customers. SMIPL has partnered with the leading RSA service providers “Europe Assistance India” to provide this service across the country.

Under RSA program, Europ Assistance will provide round the clock emergency roadside assistance in the event of a vehicle breakdown / accident, which ensures a hassle-free service experience in such unforeseen situations.

Apart from new vehicle customers, this RSA program can also be purchased by our existing Suzuki customers of up to 5-year-old vehicles.

RSA cost

Covered Period & Distance

Cover period is one year form date of RSA sale & covered distance up to maximum of 50 KMs (for 2 wheelers up to 250 CC) and 300 Kms (For more than 250 CC bikes). The Distance is measured from the breakdown location of the Vehicle to the nearest Authorized Suzuki Service Centre.

Contact details for availing RSA facility.

24 x 7 Roadside assistance facilities can be availed just by calling an Exclusive contact numbers

022-67347489 for all Suzuki c Two Wheelers up to 250 CC category and

022-67347490 for Suzuki Big Bikes (all bikes above 250 CC category)

Cooling off Period

If RSA is purchased after new vehicle delivery, there would be a cooling-off period of 7 days i.e. RSA facilities can be availed only after 7 days of RSA policy purchased. For RSA policy taken along with the new vehicles, there is no cooling-off period.

Limitation of RSA service

EAI shall not be responsible for any delay or failure to provide the Services due to a Force Majeure events, such as Natural calamities e.g. floods

EAI shall not provide services for vehicles that are used for the purpose of racing, rallying, motor-sports, or in any instance where the covered vehicle is not being used /driven in accordance with applicable laws and régulations.

The services shall not be provided to users in respect of routine repairs/services at the User’s Home or other locations.

The services shall be activated to only immobilised vehicles which cannot be driven on their own power.

User shall not be entitled to these services under the following circumstances and conditions:

• The user is in state of intoxication or under the influence of alcohol, drugs, toxins or narcotics not medically prescribed.
• Any event where breakdown is caused by deliberately inflicted damage, vandalism or participation in a criminal act or offence.
• Any user history where user has twice on prior occasions misused or abused the services.
• Any vehicle involved in or liable to be involved in legal case prior to or post immobilization.
• Vehicle lacks documentation or requisites legally necessary to ply on public roads.
• Vehicle immobilization caused by fuels, mineral essences, and other inflammable, explosive, or toxic materials transported in the covered Vehicle.
• Vehicles carrying inflammable or hazardous chemicals like but not limited to petroleum products like LPG, Petrol, Diesel, Kerosene, ATF etc. Chemicals like Acids, Benzene, Liquid Ammonia, etc.
• h)Events not covered under the program (but not limited to):
  • Non-functional horn
  • Faulty fuel gauge
  • Non-functional Speedometer
  • Vehicle headlights not functional during daytime.
  • Illumination warning lamp of ABS, airbag warning or traction control or any such non-safety related lights/service warnings lights which do not render the vehicle immobilized.
  • Broken rear-view mirror not obstructing driver’s view.

Charges for RSA Service beyond Coverage KMs

Extra kms beyond 50 kms (for 2 wheeler up to 250 CC) and beyond 300 kms ( for Big Bikes ) would be charged from the customer at Rs. 15/KM for Repair on site (ROS) and Rs. 30/KM for Towing.

• The Services to be availed within the specified KMs or days (whichever occurs first) from the date of sale of motorcycle.
• It is mandatory to avail all Free and Paid the services as per given schedule for upkeep of vehicle as well to preserve the validity of the warranty on vehicle.
• The services can be availed only at our SMIPL authorized dealership.
• In Free Service, the labour cost for doing periodic maintenance is free. Cost of oil, gaskets and other jobs requested by customer but not covered in the periodic maintenance schedule are chargeable at actual during the free service period.
• If Motorcycle met with an accident during the free services period, then the actual labour and parts charges has to be borne by customer to make the vehicle perfect (road worthy).

Service Schedule for our Models

• The Services to be availed within the specified kms or days (whichever occurs first) from the date of sale of Scooter.
• It is mandatory to avail all Free and Paid the services as per given schedule for the upkeep of vehicle as well to preserve the validation of warranty on vehicle.
• The services can be availed only at our SMIPL authorized dealership.
• In Free Service, the labour cost for doing periodic maintenance is free .Cost of oil, gaskets and other jobs requested by customer but not covered in the periodic maintenance schedule are chargeable at actual during the Free service period.
• If the scooter met with an accident during the free services period, then the actual labour and parts charges has to be borne by customer to make the vehicle perfect (road worthy).

Service Schedule of Our Models